Returns & Refunds Policy

At AUN Fragrances, we take pride in the quality of our perfumes and want you to be completely satisfied with your purchase.

Standard Returns

• Customers have 14 days from delivery to request a return for an eligible online order, followed by a further 14 days to send the item back.

• All fragrances must be returned unused, unopened, unsprayed, untampered with, in their original packaging and in a resaleable condition.

• For hygiene and quality-control reasons, we cannot resell previously used fragrances.

• All returned products will be inspected by the AUN Fragrances team. If an item shows signs of use, spraying, tampering or damage, we reserve the right to refuse or reduce a refund.

• We do not accept returns or offer refunds solely because a fragrance does not suit your personal preference, except where online cancellation rights apply.

• Refunds will be issued to the original payment method within the applicable refund timeframe.

• If an item was purchased with a discount or promotion, the refund will reflect the price paid.

• We do not offer exchanges.

Damaged or Faulty Products

• If your order arrives damaged, faulty or incorrect, please contact us within 3 days of delivery, where possible, at info@aunfragrances.com.

• Please provide your order number, a description of the issue and photographs of the product and packaging where applicable.

• We may request that the product be returned for inspection to establish the nature of the issue before arranging an appropriate refund or replacement.

• Please do not dispose of the product or its packaging before contacting us, as these may be required to investigate your claim.

Return Process

• To initiate a return, please contact our Customer Service team at info@aunfragrances.com with your order number and reason for return.

• Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked delivery service and retaining proof of postage.

• Where an item is faulty or incorrectly supplied, return shipping costs will be covered as required.

• Please check your return tracking to confirm delivery to us and provide proof of postage if requested.

This policy does not affect your statutory consumer rights.